Return & Refund Policy
Returns
Customers may request a return within 7 days of receiving their order.
To qualify for a return:
- Product must be unused and unopened.
- Original packaging must be intact.
- Proof of purchase must be provided.
Non-Returnable Items
For hygiene and safety reasons, opened or used perfume products cannot be returned unless damaged or defective upon delivery.
Refunds
Once the returned item is inspected and approved:
- Refunds will be processed within 7–10 business days.
- Refunds will be credited to the original payment method.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging.
Contact
Email: support@menzo.com